Scale your outbound.
Unleash your agents.
VICIPanel is the enterprise dialer with a native AI Copilot. Connect your CRM, automate compliance, and give your agents a real-time dashboard they actually want to use.
Free forever for 3 agents. No credit card required.
Everything you need to run the floor, natively integrated.
We replaced the duct tape with a unified platform. Dialer, AI, and CRM sync working in perfect harmony.
The Dialer Engine
Built on the rock-solid VICIdial core. Predictive pacing, WebRTC softphones, and carrier-grade voice infrastructure.
The AI Copilot
The first dialer to ship a Model Context Protocol server. AI can pause agents, check live stats, and sync notes automatically.
The CRM Hub
Bi-directional sync with five major CRMs out of the box. Leads flow in, dispositions flow out. Zero Zapier required.
Real-time visibility into your entire floor.
Stop refreshing clunky reports. The Command Center pushes live deltas over SSE. See exactly who is on a call, who is waiting, and how your campaigns are pacing in millisecond real-time.
- Live agent status grid
- Real-time campaign KPIs
- Interactive TV Wallboard mode
The first dialer your AI can actually operate.
We didn't just build a chatbot. We built a native MCP server. Your AI (Claude, ChatGPT) can pull active calls, pause agents, and summarize dispositions automatically.
See how the AI worksNobody else has built this
Other dialers bolted AI onto legacy interfaces, or offer chatbots that answer questions but can't actually do anything. We went further. The AI runs your dialer.
Built-in MCP server
The first dialer to ship a Model Context Protocol server. Connect Claude, ChatGPT, Cursor, or Continue with OAuth 2.1. 45 tools, 6 interactive widgets, every action audited.
Ask AI Copilot that actually does things
The sparkle icon in the header is an agent, not a help bot. It knows the page you're on and your role, and it executes. Destructive actions wait for your confirm.
Five CRMs synced bi-directionally
Salesforce, HubSpot, Zoho, Zendesk, and Pipedrive. Connect with OAuth, map fields once, leads flow both ways in seconds. No Zapier, no duct tape.
WebRTC softphone that survives nav
Global floating widget on every page. Click a number anywhere in the app and it dials. Agents get an auto-provisioned extension and six call states covering everything a shift throws at them.
Real-time Command Center
One screen with everything: agent grid, KPIs, queues, pacing, alerts. Pushes live deltas over SSE. Shareable TV wallboard with four presets for the floor.
Multi-tenant from the ground up
Built so hosted service providers can resell VICIPanel under their own brand. Infrastructure pages locked to you. Client-facing pages exposed to your tenants. No middleware required.
We built the hard stuff.
A beautiful UI means nothing if the calls don't connect. We expose deep telephony controls so you can optimize connect rates.
4-Layer AMD
We don't rely on a single answering machine detection algorithm. We layer heuristics, frequency analysis, and AI voice classification to drop voicemails in 1.2 seconds with 98% accuracy.
CID Decision Engine
Automatically map local caller IDs to the dialed area code. Swap out numbers that get flagged as "Scam Likely" in real-time before your connect rates tank.
TCPA & DNC
Built-in scrubbing against federal and state DNC lists, plus automatic drop-rate limiters to stay compliant.
STIR/SHAKEN
Full A-level attestation on every call to guarantee your outbound traffic is signed and trusted by carriers.
AI Quality Scoring
Don't manually listen to recordings. Our AI automatically transcribes and grades 100% of your calls against a custom rubric the second the agent hangs up.
Dominating the toughest verticals.
Whether you are navigating strict TCPA regulations or dialing 50,000 leads a day, VICIPanel is the engine behind the biggest outbound floors.
Financial & Regulated
- Debt Collection
- Insurance
- Mortgage & Lending
- Legal Intake
Consumer & Lead Gen
- Automotive
- Home Services
- Real Estate
- Solar
- Telecom
B2B & Civic
- B2B Lead Generation
- Political Campaigns
- Nonprofit
- Education
Why the best floors switch to us.
You don't have to choose between the raw dialing power of VICIdial and the clean interface of Enterprise CCaaS.
vs. Stock VICIdial
Keep the bulletproof engine your team already knows. Get a modern UI, bi-directional CRM sync, AI, and MCP on top. Zero data migration risk on day one.
Read the comparisonvs. Enterprise CCaaS
Five9, Genesys, and NICE CXone are built for inbound support, not high-velocity outbound sales. Stop overpaying for features your SDRs don't use and pacing engines that can't keep up.
Compare vs Five9We run the engines. You run the business.
Every tenant gets their own dedicated instance. We handle the dialer engine, the voice infrastructure, backups, and zero-downtime upgrades.
Uncompromising security for regulated data.
We don't put your data on shared clusters. Every single tenant gets an isolated environment with dedicated compute, storage, and networking.
- SOC 2 Type II Compliance (in progress)
- HIPAA and FERPA ready infrastructure
- Automated encrypted backups to cold storage
- Dedicated instance with zero noisy-neighbor risk
SOC 2
Undergoing rigorous independent auditing.
99.95%
Target uptime SLA for Enterprise tiers.
Start for free. Scale when you're ready.
Transparent, per-agent pricing. No hidden setup fees.
Growth
- Full MCP + AI
- CRM Hub (5 adapters)
- 90-day recordings
Pair with VICICarrier and pay less for both.
One vendor for your dialer and your minutes. One invoice, one support channel. Use VICICarrier and we take 10% off your VICIPanel subscription and waive the full BYOC surcharge stack.
Ready to scale your outbound?
Book a 30-minute screen share. We'll show you the live platform and give you a free audit of your current setup.