Everything you need to operate VICIPanel
59 articles across 10 categories. Written for operators, supervisors, and admins. Search below or browse by category.
Getting started
5 articlesYour first week on VICIPanel, signup, invites, first campaign, CRM connection.
MCP server
12 articlesConnect Claude, ChatGPT, Cursor, or any MCP-compatible AI to your VICIPanel tenant.
AI features
5 articlesCopilot, transcription, quality scoring, and voice chatbots.
Dialing & campaigns
6 articlesCampaign types, pacing, answering-machine detection, caller ID.
Agent experience
4 articlesSoftphone, taking calls, dispositions, callbacks.
Supervisor tools
4 articlesLive monitoring, whisper and barge, wallboards, coaching.
Compliance
4 articlesTCPA, DNC scrubbing, calling windows, audit trail.
CRM integrations
5 articlesSalesforce, HubSpot, Zoho, Zendesk, and Pipedrive.
Admin & billing
4 articlesUser roles, billing, retention, notifications.
FAQ
10 articlesCommon questions, answered briefly.
Popular articles
MCP quick start
Connect your first AI client to VICIPanel in under 5 minutes.
Connecting Claude Desktop to VICIPanel
Step-by-step MCP setup for Claude Desktop, including OAuth and Dynamic Client Registration.
Quick start: signup to first dial
Create your tenant, invite a user, load a list, and make an outbound call. About 30 minutes.
Your first campaign
List, script, dispositions, pacing, the four decisions you make to launch a campaign.
TCPA basics
What TCPA requires, where VICIPanel helps, and where you still need a compliance team.
Connecting Salesforce
OAuth connection, field mapping, and bidirectional sync with Salesforce.
Still stuck?
Every paid tier includes human support. For everything else, the in-product AI Copilot can answer questions against your specific tenant — it knows the page you're on and what you can see.