The Telephone Consumer Protection Act (TCPA) is the primary US law governing outbound telephone marketing. Key requirements your operation must handle: calling-hour restrictions, national DNC compliance, abandon-rate ceiling, and consent for autodialed marketing to cell phones.
This is not legal advice
TCPA compliance depends on your specific operation, your state, your consent posture, and your business model. VICIPanel handles the operational half, calling windows, abandon rate, DNC scrub. The legal interpretation stays with your counsel.
What VICIPanel enforces
- Calling hours (default 8am-9pm local, configurable per state)
- Federal Do Not Call scrub on every list import
- Internal DNC (opt-outs captured on the phone) applied immediately across all campaigns
- Rolling 30-day abandon rate tracking per campaign
- Consent tracking at the lead level, when and where consent was captured
What stays with you
- Consent capture at the original lead-source point (your forms, your lead vendor's practices)
- State-specific consent requirements (some states require additional opt-in language)
- Litigation defense, keep records, VICIPanel's audit log is admissible