VICIPanel
Troubleshooting/Caller ID not set, outbound calls show as unknown
MediumCarrier

Caller ID not set, outbound calls show as unknown

Outbound calls connect but the recipient's phone shows 'Unknown' or a generic number.

Symptoms

  • •Contact rate drops suddenly
  • •Called parties complain they can't see who's calling
  • •Asterisk outbound SIP trace shows no P-Asserted-Identity header

Common causes

  • •Campaign's `custom_cid` setting not configured
  • •CID group empty or misconfigured
  • •Carrier strips CID due to attestation level (STIR/SHAKEN A vs C)
  • •SIP trunk doesn't allow self-asserted CID

How to fix it

  1. 1
    Set campaign's outbound_cid field to a valid provisioned DID
  2. 2
    Enable use_custom_cid = Y for CID rotation
  3. 3
    Check vicidial_campaign_cid_areacodes for the campaign
  4. 4
    Work with carrier to ensure A-level STIR attestation on owned DIDs
Carrier health and operational view in VICIPanel
How VICIPanel helps

VICIPanel's DID inventory surfaces every DID's attestation level. Campaign CID configuration shows the resulting call-display preview.

Related issues

More Carrier errors

Carrier trunk at capacity

Outbound calls fail because your SIP trunk has hit the carrier's concurrent channel limit.

SIP trunk registration failed

Your SIP trunk is not registered with the carrier, no outbound calls can be placed.

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