MediumWeb
Screen pop blank or showing wrong lead
When a call connects, the agent sees a blank lead form or data from a previous call.
Symptoms
- •Agent sees no lead data during call
- •Lead data appears 5-30 seconds into the call
- •Agent sees the wrong lead's data
Common causes
- •AJAX endpoint returning 500 under load
- •Agent session timeout mid-call
- •JavaScript error breaking the pop population
- •Race condition between call connect and lead data load
How to fix it
- 1Open browser console during a call to see the actual error
- 2Check agent interface AJAX endpoint in web server logs
- 3Verify agent's session cookie hasn't expired
- 4Review any JS customizations for errors
How VICIPanel helps
VICIPanel's agent screen pop is driven by WebSocket events, not polling AJAX, the lead appears instantly as the call connects. Zero race conditions.
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