MediumDatabase
Time synchronization error
Server clock drift is causing auth failures, SSL issues, or report inconsistencies.
Symptoms
- •SSL cert validation errors despite valid cert
- •SIP authentication fails on some systems
- •Reports show call times in the future or far past
- •Replication lag errors
Common causes
- •NTP service stopped or misconfigured
- •Server timezone mismatch with expected
- •MySQL timezone vs server timezone mismatch
- •Container clock skew from host
How to fix it
- 1Check time status: `timedatectl`
- 2Enable NTP: `timedatectl set-ntp true`
- 3Verify MySQL timezone: `SELECT @@global.time_zone, @@session.time_zone`
- 4Set MySQL timezone in my.cnf: `default-time-zone='+00:00'`
How VICIPanel helps
VICIPanel's health check includes clock-drift detection across all app servers; drift > 5 seconds triggers an alert.
Related issues
More Database errors
Database connection lost
VICIdial cannot reach MySQL/MariaDB, everything stops.
Lead list not loading to hopper
Imported list exists but leads never appear in the hopper for dialing.
Callback not firing at scheduled time
Scheduled callback is set but never re-enters the hopper at the expected time.
Report times out loading
Running a report (especially on large date ranges) times out before returning data.
Stop troubleshooting. Start operating.
VICIPanel's health dashboard catches most of these issues before they impact your agents — with plain-English diagnostics and one-click remediation.