Telephony
Interactive Voice Response(IVR)
Automated call routing driven by spoken prompts and DTMF keypress input.
What it means in practice
IVRs route inbound calls based on caller choices, 'press 1 for sales, press 2 for support'. VICIdial implements IVR via Asterisk dialplans tied to inbound groups. Sophisticated IVRs handle caller ID lookup, account authentication, self-service branching, and fallback-to-human when needed.
VICIPanel UI showing Interactive Voice Response
In VICIPanel
VICIPanel's visual IVR builder replaces hand-edited dialplan files. Drag prompts, branch on DTMF or time-of-day, hand off to queues, all without SSH access to the switch.
See VICIdial the way it should look
Every term above is a screen or setting in VICIPanel. Try the live demo, no signup.