Predictive Dialing
Outbound dialing that places multiple calls per available agent, predicting that some won't connect.
What it means in practice
Predictive dialers dial more numbers than agents, expecting a percentage to go unanswered or hit voicemail. The survivors route to the next available agent. Gets the agent on the phone with a live human 35–45 minutes of every hour instead of the 18–22 minutes a manual or progressive dialer delivers. Core compliance risk: if too many calls connect at once, some hit an abandon, and the FTC cares about that.
In VICIPanel
VICIPanel exposes predictive dial level alongside real-time abandon projection. Change the dial level and see the expected abandon before you save, rather than shipping the change and waiting 30 minutes to find out.
Related terms
You might also need these
Compliance
Abandon Rate
The percentage of connected outbound calls where no agent is available within two seconds of the consumer's hello.
Dialing
Auto Dial Level
In a VICIdial campaign, the ratio of dials placed per available agent, the core predictive-dialing knob.
Dialing
Progressive Dialing
Outbound dialing that places exactly one call per available agent, no predictive overshoot.
See VICIdial the way it should look
Every term above is a screen or setting in VICIPanel. Try the live demo — no signup.