Agent
Whisper Coaching
A supervisor-to-agent one-way audio injection during a live call, heard only by the agent, not the caller.
What it means in practice
Whisper lets a supervisor coach a live call without the prospect hearing. Critical for new-agent ramp-up and high-stakes calls. Different from barge (where supervisor joins the call audibly) and monitor (one-way listen, no audio back).
In VICIPanel
VICIPanel's live call supervision panel shows every active call with one-click escalation to monitor → whisper → barge. AI Copilot can also whisper suggestions directly via the same channel.
See VICIdial the way it should look
Every term above is a screen or setting in VICIPanel. Try the live demo — no signup.