MCP (Model Context Protocol) is the standard AI agents use to talk to external tools. Think of it like HTTP for AI-to-tool communication. Anthropic introduced it, and now Claude, ChatGPT, Cursor, and most serious AI tools support it.
VICIPanel ships an MCP server. That means you can plug any MCP-aware AI client into your VICIPanel tenant and the AI can list campaigns, check stats, pause queues, look up leads, whatever, with the same permissions your human users have.
See the MCP overview for a longer explanation.