The Supervisor workspace shows every agent's current state, current call, time in state, and current campaign. Updates are real-time, no polling, no stale data.
What you see
- Agent list with state badges (Ready, In Call, Wrap, Paused, Offline)
- For agents in call: current disposition pending, call duration, caller ID
- Team and campaign filters so you can focus on a specific group
Actions
- Listen
- Silent monitoring, you hear the call, neither party knows.
- Whisper
- Talk to the agent only, prospect doesn't hear you. Useful for coaching during tough moments.
- Barge
- Three-way call, you're on the line with both parties.
- Force logout
- End an agent's session when needed (stuck call, emergency, whatever).