ADC—Agent Dropped Call
The agent's session dropped during the call, WebRTC disconnect, network issue, or client crash.
Type
System
Agent selectable
No
Counts as dial
Yes
What it means
ADC indicates the agent end of the call failed. The consumer may or may not have been connected. High ADC rates indicate agent-side network problems or softphone configuration issues.
How VICIPanel surfaces ADC
VICIPanel's agent health dashboard tracks ADC rate per agent; spikes trigger an alert so you can catch bad WebRTC paths before they hit your team.
Related
Other failure statuses
ADCTAgent Dropped Call Transfer
Agent drop occurred during or immediately after a transfer attempt.
DEADDead Call
Call disconnected without apparent cause, no hangup on either side, line just died.
DROPAbandoned (Dropped)
Call connected to a human but no agent was available within 2 seconds, the FTC-tracked abandonment event.
TIMEOTTimeout
Call exceeded configured maximum duration and was forcibly terminated.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.