ADCT—Agent Dropped Call Transfer
Agent drop occurred during or immediately after a transfer attempt.
Type
System
Agent selectable
No
Counts as dial
Yes
What it means
ADCT captures drops specific to the transfer legs of a call. Transfer-related drops often stem from misrouted transfer extensions or unavailable closers.
How VICIPanel surfaces ADCT
VICIPanel's transfer reporting isolates ADCT from standard ADC so you can debug transfer configurations separately from agent session issues.
Related
Other failure statuses
ADCAgent Dropped Call
The agent's session dropped during the call, WebRTC disconnect, network issue, or client crash.
DEADDead Call
Call disconnected without apparent cause, no hangup on either side, line just died.
DROPAbandoned (Dropped)
Call connected to a human but no agent was available within 2 seconds, the FTC-tracked abandonment event.
TIMEOTTimeout
Call exceeded configured maximum duration and was forcibly terminated.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.