VICIPanel
Status codes/B
System statusNo contactSystem-only

B—Busy

Carrier returned a busy signal on dial.

Type

System

Agent selectable

No

Counts as dial

Yes

What it means

B status indicates the line was engaged. Standard recycle rules retry B leads in 30-60 minutes. High B rates relative to list size can indicate a carrier routing issue or a dialing pattern that conflicts with recipient carrier habits.

Where no contact statuses live in VICIPanel

How VICIPanel surfaces B

VICIPanel's carrier dashboard separates B rate per outbound trunk so you can isolate carrier-side busy-return issues.

Related

Other no contact statuses

DC

Disconnected Number

Carrier returned a disconnect tone or 'number not in service' announcement.

HANGUP

Hangup

Consumer hung up the phone before or immediately after connection.

NA

No Answer

Call rang through the dial_timeout without answer.

Understand every status code at a glance

VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.

Try the live demoAll status codes