System statusNo contactAgent-selectable
NA—No Answer
Call rang through the dial_timeout without answer.
Type
System
Agent selectable
Yes
Counts as dial
Yes
What it means
NA is the most common non-contact disposition. Standard recycle rules hold NA leads for 24-48 hours before retry; attempts caps determine lifetime maximum.
How VICIPanel surfaces NA
VICIPanel exposes recycle cadence per disposition on the campaign edit screen, adjust NA retry timing in one click instead of editing the 'dial_statuses' bar-delimited string.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.