System statusSystemSystem-only

`INCALL`—In Call

Transient status showing the call is currently in progress with an agent.

Type

System

Agent selectable

Counts as dial

What it means

INCALL is shown live in active-call dashboards. Not a final disposition, the call will transition to a terminal status on hangup.

VICIPanel's live NOC dashboard shows all INCALL calls with caller, agent, duration, and campaign in one view.

Entry Reason Input

System-set code indicating the lead entered the hopper via an override rule.

Lead Recycle Error

An error occurred while applying recycle rules to this lead.

New (Never Dialed)

Lead imported but not yet attempted.

VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.