System statusSystemSystem-only
NEW—New (Never Dialed)
Lead imported but not yet attempted.
Type
System
Agent selectable
No
Counts as dial
No
What it means
NEW is the default status for freshly-imported leads. Once the lead hits the hopper and is dialed, status transitions to the call outcome (A, AL, AM, B, DC, etc.).
How VICIPanel surfaces NEW
VICIPanel's list dashboard shows NEW count per list, your unworked inventory, alongside contacted and completed counts.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.