VICIPanel
Status codes/QVMAIL
System statusQueueSystem-only

QVMAIL—Queue Voicemail

Queue call rolled to voicemail after maximum wait time.

Type

System

Agent selectable

No

Counts as dial

Yes

What it means

When an inbound call waits longer than the configured queue SLA without being answered, QVMAIL routes it to voicemail. High QVMAIL rate is a staffing or skill-routing problem.

Where queue statuses live in VICIPanel

How VICIPanel surfaces QVMAIL

VICIPanel fires QVMAIL alerts when rate exceeds 5% of inbound calls, your customers are hitting voicemail when they wanted a human.

Related

Other queue statuses

PARK

Parked

Call is held on a park extension, not currently with an agent.

QUEUE

In Queue

Inbound call waiting for an available agent.

XPARK

Transfer Parked

A transferred call that was parked awaiting pickup by the receiving party.

Understand every status code at a glance

VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.

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