`XPARK`—Transfer Parked

A transferred call that was parked awaiting pickup by the receiving party.

Type

System

Agent selectable

Counts as dial

What it means

Rare status; applies when a consultative transfer is in progress and the receiving party is temporarily unavailable.

VICIPanel surfaces XPARK calls in the live call view with time-on-park, so supervisors can jump in when a park is stuck.

Parked

Call is held on a park extension, not currently with an agent.

In Queue

Inbound call waiting for an available agent.

Queue Voicemail

Queue call rolled to voicemail after maximum wait time.

VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies, no manual SQL needed.