SVYEXT—Survey Extension
Post-call IVR survey completed, caller transferred to a rating extension.
Type
System
Agent selectable
No
Counts as dial
Yes
What it means
Used when inbound calls are routed into a post-call satisfaction survey. The consumer completed the survey flow.
VICIPanel view, status SVYEXT
How VICIPanel surfaces SVYEXT
VICIPanel rolls survey completion into the campaign analytics dashboard with NPS-style scoring.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies, no manual SQL needed.