`SVYVM`—Survey Voicemail

Outbound survey call reached voicemail.

Type

System

Agent selectable

Counts as dial

Yes

What it means

Used in outbound satisfaction-survey campaigns where calls that hit voicemail are marked distinctly from live-respondent completions.

VICIPanel separates SVYVM from SVYEXT in survey reporting so completion rate calculations exclude machine answers.

Survey Extension

Post-call IVR survey completed, caller transferred to a rating extension.

Survey Hangup

Consumer hung up during the post-call survey before completion.

VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies, no manual SQL needed.