A—Answering Machine
AMD classified the answer as an answering machine before the agent heard audio.
Type
System
Agent selectable
No
Counts as dial
Yes
What it means
When AMD detects a machine in the pre-connect audio window, the dialer drops or diverts the call without connecting to an agent. The call closes with status A. Campaign-specific AMD settings determine whether a voicemail drop plays, whether the call ends silently, or whether the lead is rescheduled.
How VICIPanel surfaces A
VICIPanel surfaces A-status volume and false-positive risk alongside AMD configuration, so you can see whether your AMD is costing you live conversations.
Related
Other machine statuses
AAAnswering Machine Auto
Automated AMD answering-machine classification, distinct from agent-set AM dispositions.
ABAnswering Machine Busy
Answering machine detection combined with a busy-tone overlap.
AFAXAnswering Machine Fax
AMD detected fax tones on answer.
ALAnswering Machine Left Message
Voicemail drop successfully played, lead received the pre-recorded message.
AMAnswering Machine (agent)
Agent manually selected machine disposition after hearing voicemail audio.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.