AA—Answering Machine Auto
Automated AMD answering-machine classification, distinct from agent-set AM dispositions.
Type
System
Agent selectable
No
Counts as dial
Yes
What it means
Similar to A but specifically triggered by the automated AMD system in more recent VICIdial versions. Typically follows voicemail-drop routing rules.
How VICIPanel surfaces AA
Filterable in the CDR view alongside A; both count as machine dispositions for reporting roll-ups.
Related
Other machine statuses
AAnswering Machine
AMD classified the answer as an answering machine before the agent heard audio.
ABAnswering Machine Busy
Answering machine detection combined with a busy-tone overlap.
AFAXAnswering Machine Fax
AMD detected fax tones on answer.
ALAnswering Machine Left Message
Voicemail drop successfully played, lead received the pre-recorded message.
AMAnswering Machine (agent)
Agent manually selected machine disposition after hearing voicemail audio.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.