AL—Answering Machine Left Message
Voicemail drop successfully played, lead received the pre-recorded message.
Type
System
Agent selectable
Yes
Counts as dial
Yes
What it means
AL is the 'successful' voicemail outcome: AMD detected machine, the drop file played to completion, the lead was marked contacted. Recycle rules typically hold AL leads for 24-48 hours before retry.
How VICIPanel surfaces AL
VICIPanel shows AL yield per campaign in the analytics dashboard; strong AL rates often correlate with eventual callback conversions.
Other machine statuses
AAnswering Machine
AMD classified the answer as an answering machine before the agent heard audio.
AAAnswering Machine Auto
Automated AMD answering-machine classification, distinct from agent-set AM dispositions.
ABAnswering Machine Busy
Answering machine detection combined with a busy-tone overlap.
AFAXAnswering Machine Fax
AMD detected fax tones on answer.
AMAnswering Machine (agent)
Agent manually selected machine disposition after hearing voicemail audio.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies, no manual SQL needed.