DISPO—Dispositioned
Generic disposition marker used internally during call workflow transitions.
Type
System
Agent selectable
No
Counts as dial
No
What it means
DISPO is an intermediate status marking that the lead has entered post-call disposition entry. Not typically exposed in reporting because it's transient.
How VICIPanel surfaces DISPO
Hidden from CDR reporting by default in VICIPanel, the transient nature means it clutters roll-ups.
Related
Other disposition statuses
DNCLDo Not Call (List)
Lead was matched to the DNC list at dial time and suppressed.
XFERTransferred
Call was transferred to another party (closer, supervisor, external).
CALLBKCallback
Agent scheduled a callback, either personal (to this agent) or global (to any agent).
CANCELCancelled
Consumer cancelled an appointment, order, or prior commitment.
DNCDo Not Call (consumer)
Consumer verbally requested not to be called again, logged to internal DNC.
NINot Interested
Consumer declined the offer but did not request to stop being called entirely.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.