DNCL—Do Not Call (List)
Lead was matched to the DNC list at dial time and suppressed.
Type
System
Agent selectable
Yes
Counts as dial
Yes
What it means
DNCL fires when your list-scrub process identified the number as DNC but the lead nonetheless entered the hopper. Automatic DNC scrubbing should prevent DNCL hits entirely; seeing them means your pre-dial scrub is incomplete.
How VICIPanel surfaces DNCL
VICIPanel treats any DNCL occurrence as a compliance alert, you should never see this code if pre-dial scrubbing is configured correctly.
Related
Other disposition statuses
DISPODispositioned
Generic disposition marker used internally during call workflow transitions.
XFERTransferred
Call was transferred to another party (closer, supervisor, external).
CALLBKCallback
Agent scheduled a callback, either personal (to this agent) or global (to any agent).
CANCELCancelled
Consumer cancelled an appointment, order, or prior commitment.
DNCDo Not Call (consumer)
Consumer verbally requested not to be called again, logged to internal DNC.
NINot Interested
Consumer declined the offer but did not request to stop being called entirely.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.