DNC—Do Not Call (consumer)
Consumer verbally requested not to be called again, logged to internal DNC.
Type
Campaign
Agent selectable
Yes
Counts as dial
Yes
What it means
DNC is the compliance-critical disposition. When an agent selects DNC, the number is added to the internal DNC list and suppressed from all future campaigns. TCPA requires that these requests be honored within 30 days.
How VICIPanel surfaces DNC
VICIPanel's DNC disposition triggers immediate internal-DNC suppression with a timestamped log entry, no SQL, no agent-side admin.
Related
Other disposition statuses
DISPODispositioned
Generic disposition marker used internally during call workflow transitions.
DNCLDo Not Call (List)
Lead was matched to the DNC list at dial time and suppressed.
XFERTransferred
Call was transferred to another party (closer, supervisor, external).
CALLBKCallback
Agent scheduled a callback, either personal (to this agent) or global (to any agent).
CANCELCancelled
Consumer cancelled an appointment, order, or prior commitment.
NINot Interested
Consumer declined the offer but did not request to stop being called entirely.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.