SALE—Sale / Conversion
The call produced the outcome the campaign was designed to produce, a sale, an appointment set, a form completed.
Type
Campaign
Agent selectable
Yes
Counts as dial
Yes
What it means
SALE (or its campaign-specific equivalent) is the money disposition. Conversion rate = (SALE disposals) / (connected calls). Downstream, SALE usually triggers a CRM write, a commission calculation, and a webhook out.
How VICIPanel surfaces SALE
VICIPanel's SALE disposition fires configurable webhooks, send the conversion to HubSpot, Salesforce, or your custom CRM without middleware.
Other disposition statuses
DISPODispositioned
Generic disposition marker used internally during call workflow transitions.
DNCLDo Not Call (List)
Lead was matched to the DNC list at dial time and suppressed.
XFERTransferred
Call was transferred to another party (closer, supervisor, external).
CALLBKCallback
Agent scheduled a callback, either personal (to this agent) or global (to any agent).
CANCELCancelled
Consumer cancelled an appointment, order, or prior commitment.
DNCDo Not Call (consumer)
Consumer verbally requested not to be called again, logged to internal DNC.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies, no manual SQL needed.