Here are prompts we've tested with Claude and ChatGPT against a real VICIPanel tenant. Use them as starting points for your own workflows.
Operations and monitoring
- What's my abandon rate trend in the last 24 hours, campaign by campaign?
- Show me any campaigns that dropped below 5% contact rate today.
- How many agents are on right now and which are in wrap?
- Pull up the recording for call ID 8721234 and transcribe the first 30 seconds.
Compliance and risk
- Any abandon rate violations in the last 7 days? Show per-campaign rolling.
- Trace the CID decision for call 8721234, which layer set it?
- List any DNC hits from our internal list this week.
- Show me recordings flagged by AI QC for potential compliance issues.
Reporting and analytics
- Top five agents by sale count this week, with handle time.
- ROI per campaign for the last 30 days.
- Which list sources had the best contact-to-sale conversion?
- What's my dial-to-contact ratio trending over the last month?
The more specific your prompt, the better the result. Saying 'the last 24 hours on campaign X' beats 'show me recent stuff'.